Last updated: June 2026
Thrive Housing LLC ("Thrive Housing," "we," "us," or "our") respects your privacy. This Privacy Policy explains what information we collect, how we use it, and the choices you have. It applies to thrivehousingohio.org and to communications you have with us, including phone, email, and text message (SMS).
What personal information we collect
We collect information you choose to provide and limited information collected automatically, including:
- Contact details such as your name, phone number, and email address
- Information you submit through our application, referral, or contact forms, which may include recovery background, treatment history, and goals
- Information provided by a referring provider or organization, where you have authorized that referral
- Records of your communications with us, including SMS messages, calls, and emails
- Basic technical data such as device and browser type and pages visited, collected automatically to operate and improve the site
How we use personal information
We use the information we collect to:
- Respond to your inquiries and process housing applications and referrals
- Communicate with you about admissions, housing, scheduling, and customer care, including by SMS where you have opted in
- Coordinate optional connection to clinical or community services at your request
- Operate, maintain, and improve our website and services
- Comply with legal, regulatory, and recovery-housing program requirements
Who we share personal information with
We do not sell your personal information. We share it only as needed to provide our services and as permitted or required by law, including with:
- Service providers who help us operate (for example, website hosting, form processing, and text/phone messaging providers), under agreements that limit their use of your information
- Clinical or community partners only when you request or authorize such coordination
- Authorities or others where required by law, or to protect the safety of residents and staff
SMS consent is not shared with third parties or affiliates. Your consent to receive text messages from Thrive Housing, and the mobile information collected in connection with that consent, will not be shared, sold, or transferred to any third party or affiliate for their own marketing or promotional purposes.
Text messaging (SMS)
If you text us or opt in through a form, you may receive customer-care text messages from Thrive Housing. Message frequency may vary. Message and data rates may apply. You can reply STOP at any time to opt out, or reply HELP for assistance. See our SMS Terms & Conditions for full details.
How we protect your information
We use reasonable administrative, technical, and physical safeguards to protect your information. No method of transmission or storage is completely secure, so we cannot guarantee absolute security. Please do not include sensitive health details in web forms; we will arrange a secure channel when needed.
Your choices
You may opt out of text messages by replying STOP, and you may contact us to request access to or deletion of information you have provided, subject to legal and program recordkeeping requirements.
Contact us
Questions about this policy? Contact Thrive Housing at (380) 777-8782 or info@thrivehousingohio.org.
This Privacy Policy is provided for general informational purposes and does not constitute legal advice. Thrive Housing should have this policy reviewed by qualified counsel before publication.
